If you wish to delete your Vortexa Play account, you can request permanent deletion by emailing our support team. Account deletion is irreversible — please read the details below before submitting your request.
How to Request Account Deletion
- Send an email to support@vortexastudios.com from the email address linked to your Vortexa Play account (if applicable).
- Use the subject line: Account Deletion Request
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Include the following in your email:
- Your full name
- Registered email address or phone number
- Your in-app username or display name (if set)
- A clear statement that you want to permanently delete your account
- Our team will verify your identity and process the request. You may receive a confirmation email before deletion is completed.
What Happens When Your Account Is Deleted
- Your profile, gameplay progress, coins, streaks, and challenge history will be permanently removed.
- Pending reward redemptions may be cancelled. Delivered digital coupons cannot be recovered.
- Personal data associated with your account will be deleted or anonymized, except where we must retain records for legal or regulatory purposes.
- You will need to create a new account if you wish to use Vortexa Play again in the future.
Processing Time
Account deletion requests are typically processed within 7–14 business days after verification. You will receive a final confirmation email once deletion is complete.
Before You Delete
If you are experiencing a technical issue, lost access, or have a question about coins or rewards, our support team may be able to help without deleting your account. Contact support@vortexastudios.com or visit our FAQ first.