Last updated: August 17, 2026
This Shipping Policy applies to physical products redeemed through Vortexa Play. Vortexa Studios operates from Delhi, India.
1. Scope
Digital rewards (coupons, codes, and in-app items) are delivered electronically and are not subject to physical shipping. This policy covers physical gadgets and merchandise ordered through the in-app rewards shop.
2. Delivery Areas
We currently ship physical rewards within India. Delivery to certain remote or restricted areas may take longer or may not be available. We will notify you if your location cannot be serviced.
3. Processing Time
- Orders are typically processed within 3–7 business days after redemption confirmation.
- Processing may take longer during holidays, high-demand periods, or if address verification is required.
- You will receive an order confirmation in the app once your redemption is accepted.
4. Shipping Time
- Standard delivery: 7–15 business days after processing, depending on your city.
- Metro cities (including Delhi NCR) may receive orders sooner.
- Tracking details will be shared via email or in-app notification when available.
5. Shipping Costs
Shipping is generally included for eligible physical rewards unless stated otherwise at the time of redemption. Any additional charges will be shown clearly before you confirm your order.
6. Address & Contact Details
Please provide a complete and accurate delivery address and phone number. We are not responsible for delays or failed deliveries caused by incorrect information. Contact support@vortexastudios.com promptly if you need to update your address before shipment.
7. Damaged or Missing Items
If your package arrives damaged or you do not receive it within the estimated window, email support@vortexastudios.com within 7 days with your order ID and photos (if applicable). See our Refund Policy for resolution options.