Last updated: August 17, 2026
Vortexa Studios (“we”, “us”, “our”) operates the Vortexa Play mobile application and website. This Privacy Policy explains how we handle your personal data when you use our services. We are located in Delhi, India.
1. Information We Collect
We may collect the following types of information:
- Account information: name, email address, phone number, and profile details you provide during registration.
- Gameplay data: levels completed, coins earned, streaks, challenges, and in-app activity.
- Device information: device type, operating system, app version, and general technical logs.
- Reward & order data: redemption history and delivery details for physical rewards.
- Communications: messages you send to us, including emails to support@vortexastudios.com.
2. How We Use Your Information
We use collected information to:
- Provide and improve the Vortexa Play app and games.
- Track progress, coins, rewards, and account status.
- Process reward redemptions and customer support requests.
- Send important service updates and respond to your inquiries.
- Prevent fraud, abuse, and unauthorized access.
- Comply with applicable laws and regulations in India.
3. Sharing of Information
We do not sell your personal data. We may share information with trusted service providers who help us operate the app (hosting, analytics, payment or reward partners) under strict confidentiality obligations, or when required by law.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you request account deletion, we will remove or anonymize your personal data within a reasonable period, except where retention is required by law. See our Delete Account page for details.
5. Your Rights
You may:
- Access or update your account information in the app.
- Request deletion of your account and associated data.
- Opt out of non-essential communications.
- Contact us with privacy-related questions at support@vortexastudios.com.
6. Children’s Privacy
Vortexa Play is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to remove it.
7. Security
We use industry-standard measures to protect your data. However, no method of transmission over the internet is 100% secure. Please use a strong password and keep your login credentials private.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “Last updated” date. Continued use of the app after changes constitutes acceptance of the updated policy.